Refund Policy

Our plans

• Every new clinic account starts with a 14-day free trial with all features, so you can try Arogya System before paying.
• Plans are available for 1, 3, 6 or 12 months. Each is a one-time payment and does not renew automatically, so you will never be charged again without choosing to.

7-day full refund

If Arogya System is not right for your clinic, ask for a refund within 7 days of your payment and we will refund the full amount — no questions asked. Your plan is cancelled when the refund is processed.

After 7 days

• Payments are non-refundable after 7 days, including for unused time.
• Your plan stays active until its end date, and your data stays safe if you decide not to renew.

When we always refund

At any time, we will refund you if:

• you were charged twice for the same purchase; or
• you were charged but the plan was never activated on your account because of a fault on our side that we cannot fix.

How to request a refund

Email help@arogyasystem.com from your registered email with your clinic name, the plan, the payment date and the payment reference. We reply within 3 business days.

How refunds are paid

Approved refunds go back to the original payment method through our payment partner, Razorpay, usually within 5–10 business days depending on your bank.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law in India.